Terms and Conditions of Sale

Sales Tax

Sales tax (PST, GST, HST) will be charged on products where applicable. Organizations which are tax exempt must provide an exemption certificate to TSG Medical prior to placing an order.

Shipping Cost

All orders are FOB Hospital (emergency shipping excepted).

Returned Goods Policy

TSG Medical will consider for exchange or credit, products that are returned with the following considerations:

All products which are to be returned must have prior authorization from TSG Medical. To obtain a Return Goods Authorization number (RGA #) the customer must call TSG Medical directly, quoting the products and original P.O. number that the products were ordered under. If accepted for return, the following conditions must be met prior to application of credit:

  1. ll goods must have been purchased from TSG Medical and must be referred to in a specific invoice from TSG Medical.
  2. All goods to be returned must be authorized by TSG Medical, and all products to be returned must be returned prepaid in their original unopened or otherwise undamaged boxes within 15 working days of receipt of a Returned Goods Authorization number. All goods returned for credit must be shipped prepaid, and the RGA # must be clearly visible on the outside of the shipping carton.
  3. If products are returned without the RGA # clearly visible on the outside of the shipping carton, they will be refused and returned to the sender at their cost.
  4. Special or custom products will not be accepted for return or credit, and no products ordered more than 6 months previous will be considered for return or credit.
  5. All products accepted for return will be subject to a restocking charge of at least 20%, and all credits issued will not have any monetary value, but will be instead applied to the customer’s account.


All instruments sent to TSG Medical for repairs must be in pouches with sterile indicators, otherwise they will be returned directly to the customer.

General Terms

All sales are net 30 days.

Any payments which are overdue by 45 days or more may result in the account being placed on credit hold.

All prices are subject to change without prior notice.

TSG Medical will attempt to notify all accounts of any price increases at least one month prior to their implementation. TSG Medical reserves the right to reflect currency changes in the exchange rate between the U.S. dollar and the Canadian dollar if the exchange drops below 90 cents. If you require further information, please contact us directly at 1-855-563-4077

Contact US

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Toll free (855) 563-4077 | Local (905) 397-5551 | FAX: (866) 489-8079